At HomeyQuizs, we are committed to making sure your order reaches you safely and within the expected delivery timeframe.
Order Processing
HomeyQuizs operates primarily online and sources products from our suppliers after an order is placed. Once you place an order, we confirm product availability with our supplier and begin processing your order. Orders are generally processed within 1–3 business days after payment confirmation. If a product becomes unavailable after you place an order, we will contact you to discuss the available options, including a suitable alternative or a refund where applicable.
Delivery Time
After your order has been processed, delivery within Kenya generally takes approximately 1–5 business days, depending on your location and the availability of the product. Estimated total fulfillment time is therefore approximately 2–8 business days from successful payment. Delivery to locations outside major urban areas may take longer. These are estimated delivery times and are not guaranteed. Delays may occur due to circumstances beyond our control, including courier delays, adverse weather, public holidays, supplier delays, or other logistical issues.
Delivery Locations
We currently deliver to customers within Kenya. Delivery availability and charges may vary depending on your location.
Delivery Charges
Applicable delivery charges will be communicated to you during the ordering process or before your order is dispatched. Where applicable, delivery charges may depend on the customer’s location, order size, product type, and courier service used.
Order Tracking
Where tracking information is available, we will provide the relevant tracking details to the customer after the order has been dispatched. For deliveries that do not provide tracking, customers may contact us for an update on their order.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us through our customer support channels with your order number. We will contact the relevant supplier or delivery provider and provide you with an update.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order. If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where the courier requires a re-delivery.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Please include your order number and, where appropriate, photographs of the item and packaging so that we can investigate the issue and determine the appropriate resolution. For information about refunds, returns, and cancellations, please see our Refund and Returns Policy.
Contact Us
If you have questions about your order or delivery, please contact HomeyQuizs through the contact details provided on our website.